Fixing contact errors

Learn how to fix individual, multiple, and specific contact errors to send out emails. 


Clearing individual contact errors

When you hover over the contact's status, you can get more insight on the contact's error. To clear the contact errors, click the contact's status and the "Clear Error" option will appear. 

If a contact has multiple errors, it'll display the errors when you hover over the contact's status. Clearing the errors will display all the errors a contact has. You can choose to clear a specific error or all errors for the contact. 


Clearing contact errors in bulk

If several contacts have multiple contact errors, they can be cleared in bulk. 

To clear contact errors in bulk, follow these steps:

  1. Check the "Select All" checkbox to select all contacts.
  2. Click the ... icon to open the drop-down menu. 
  3. Select "Clear Errors" from the drop-down menu. 
  4. In the Clear Contact Errors pop-up, you can choose to clear specific errors or all errors for the contacts.


Clearing specific contact errors

You can clear specific contact errors by selecting the "Error" contact filter and then the specific error from the drop-down menu. 

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