Fix "missing info" contact errors

Learn how to fix and clear missing info errors.

If a contact is missing data for a custom field within the sequence, they will be marked with a Missing Info error in their status.

To resolve the Missing Info error, follow these steps:

  1. To see which custom field the contact has missing info for, hover over the contact's status.
  2. You can then click on the contact's record to open up their profile and click Edit to add in the missing info.
  3. Locate the custom field and add in the missing information
  4. Once the missing info is added, click Save to confirm the changes. The error should be cleared after saving.

Things to note:

  • You cannot clear Missing Info errors in bulk so you must open each contact individually in order to clear the error.
  • If a custom field doesn't exist in a sequence, it can cause a Missing Info error so you will need to remove the field from the email step in order to clear the error

If the error does not clear after saving the info for the custom field, you will need to manually clear the error by clicking on their status again and clicking Clear Error:

To clear errors for multiple contacts in bulk, click the Select All checkbox and click Clear Errors from the drop-down menu:

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