Pause and resume email sending to contacts

Learn how to pause email sending until a specific date
pause email sending indefinitely, and resume email sending to contacts. 


If you would like to pause sending to certain contacts, you can do this within your sequence. When you choose to pause contacts, you can do so indefinitely or until a specific date.

Pause email sending until a specific date

To pause email sending for contacts until a specific date, follow the steps below:

  1. Select the contacts you'd like to pause email sending for.
  2. Click the ... icon to open up the drop-down menu.
  3. Select "Pause Contacts" from the drop-down menu.
  4. A pop-up window will appear with the option to select a date or to pause indefinitely.
  5. Click the "Select a date" field to open the calendar.  From there, you can select the date you would like to pause email sending until for the selected contacts.
  6. Once you've selected a date, click "Pause for ... days" to save the changes. 


Pause email sending indefinitely

In the pop-up window that appears when you choose to pause emails, you can select the Pause Indefinitely option to stop sending emails to contacts in the sequence.


Resume email sending

If you would like to resume email sending to the contacts, follow the steps below:

  1. Select the contacts in the paused state.
  2. Click the ... icon to open up the drop-down menu.
  3. Click "Resume Sending" from the drop-down menu. This will allow the contacts to resume where they last left off in the email sequence.
  4. In the Resume Messages pop-up, click "Confirm" to save the changes.

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