Changing a contact's email address

Learn how to update a contact's email address if they're marked invalid or bounced


You can edit a contact's email address within Interseller before they are messaged.

If the contact has already been messaged, we cannot update their address. Instead, you will need to add them as a brand new contact and enter in the correct email address for them. You can then remove their other email address where they were previously messaged if you would like.


Updating invalid emails

You can update contacts with invalid email addresses by following these steps:

  1. Open the sequence and click the invalid contact you want to edit.
  2. This will open their contact profile where you can select Edit.
  3. From there, you can add the correct address and Click Save.

If the contact's email address is greyed out this means that their email can't be edited because they have already been messaged.

Click Update to create a new contact for them with a different address. This option only appears if the email address is greyed out.



Updating bounced emails

If you see the bounced status for a contact, you can click the status and select Fix Email option to update their address. This will create a clone of the contact with the new email address so that your stats remain the same.

To update a contact's Bounced status, follow these steps:

  1. Click the contact's status in the sequence.
  2. Select Fix Email.
  3. Enter the new address and click Confirm to save the changes.

You can also open up their contact profile and click their status there. Then click Fix Email from the drop-down menu:

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