Change the "Send As" email for your account

Users with a Gmail alias can change the sending email address for all sequences, individual sequences, or individual email steps. If you have an Outlook alias, are using an email address with a separate inbox or want to change the email address associated with your account, you will need to create a new Interseller account instead.

Email alias requirements

Before you begin changing the "send as" email on your Interseller account, please read through the following requirements:

1. You must be using a Gmail alias as other service providers are supported through this feature. Follow the steps in the section below to set up a Gmail alias.
2. You must be able to receive email to your inbox under the email alias. This will ensure that Interseller can track contact replies. If this isn't set up correctly, reply tracking will not work and Interseller will continue sending further follow-ups to your contacts.
3. You must have at least one active sequence within Interseller.

Set up a Gmail alias

G Suite admins:

To set up another alias such as an alternative name under a user's domain, please follow the steps listed in Google's help article here. 

Once that's done, the user will then need to need to manually add that new alias within their Gmail account by following the steps in this Google help article. 

Gmail users:

To add an alias under your Gmail account, please follow the steps in this Google help article. 

To complete the alias setup, follow the steps below to set up reply tracking:

1. Open your Gsuite and Gmail settings.
2. Click Accounts.
3. Select the Reply from the same address the message was sent to under the Send mail as section.

Change the Send As email address for all sequences

In your email settings, you can change the Send As email for all sequences as long as it's registered through Gmail. 

Be sure to select which alias you would like to send emails from before launching your sequence as there's no way to change this once the sequence has been launched.

Change the Send As email address for individual sequences

If you would like to change the "send as" email address for individual sequences,  please reach out to our Support team to enable this feature.

Once we have enabled this feature for you, you change the "Send As" email address for individual sequences, by following the steps below:

1. Open up the sequence and click Settings.
2. In the General tab, navigate to the the Advanced Settings section. From there, you can select an email alias from the drop-down list to set as the Send As email address. You'll want to set the alias up before launching the sequence.
3. Click Save Changes to save the selected email alias. 

Change the Send As email address for individual email steps

If you would like to change the "Send As" email address for individual email steps,  please reach out to our Support team to enable this feature.

Once we have enabled this feature for you, you can change the Send A email address for individual email steps by following the steps below:

1. Click the gear icon for the selected email step.
2. In the "Send As option, select an email alias from the drop-down list.
3. Click Save to save the changes. 

How to change your primary email address or set up a secondary account

If your current email address and new email address use different inboxes, you will need to create a new Interseller account.

Our Technical Support team can help merge your Interseller accounts together and transfer your subscription over without requiring you to re-subscribe. You can also request a CSV file of all your contacts and data.

Before you contact our team, please create your new account by following these steps:

1. Logout of your current Interseller session.
2. Create your new account through this link: app.interseller.io/signup
3. When you login, you may get blocked by a paywall and won't be able to view any data. Not to worry! Reach out to our Technical Support team by clicking the Support button at the bottom right corner of this screen.
4. From there, let us know the previous email address you were using, the new address you want to use moving forward and we'll take it from there!