How do I contact Interseller Support?
Learn how to get in touch with our Technical Support team for more help.
Support hours
Our Technical Support team is available through submissions in the Help Center excluding major holidays.
Please note it takes 3-5 business days to receive an initial response from our team.
We recommend checking out our Help Center to help answer your most common questions with detailed articles and troubleshooting steps.
If you can't find what you're looking for there, you're welcome to contact us by clicking the Support button in the bottom corner of your screen. From there, an email will be sent directly to our team and we'll reply back as soon as we can!
Note: Our Technical Support team does not offer phone or video calls due to the technical nature of our tool and the volume of requests we receive.
Since most of the the issues we troubleshoot are online, providing screenshots and video screen recordings are vital in allowing us to have better insight to quickly resolve our customer's issues.
Tips for contacting us
To help speed up our response, please consider the following tips when reaching out:
- Check out our Help Center - We recommend doing a quick search through our support articles before reaching out. These articles are available 24/7 and include detailed information and step-by-step instructions that may answer your question.
- Log into your Interseller account - If you're having trouble logging in, check out our guides here for more troubleshooting steps.
- Share details - The more details you include about the sequence, contact, or feature you have questions about, the quicker we can jump in to help!
- Include visuals - If you're seeing an error, a formatting issue, or something else, feel free to include a screenshot, video, or attachment in your message so that we can get an idea of what you're seeing.
- Not sure where to start? - Check out this guide on how to get started with Interseller!
Billing question?
Please email billing@interseller.io to be connected with our Billing team.