How do I contact Interseller Support?

Learn how to get in touch with our Support team for more help.

Support hours

Our Product Support team is available through email on Monday to Friday from 9am to 6pm EST, excluding major holidays.

If you can't find what you're looking for in our Knowledge Base, you may contact us by clicking the ? Support button in the bottom right corner of your screen. Send us an email from there and we'll reply back to you as soon as we can!

Note: Our Product Support team does not offer phone or video calls at this time due to technical nature of our tool and the volume of requests we receive. 

Since most of the the issues we troubleshoot are online, providing screenshots and video screen recordings are vital in allowing us to have better insight to quickly resolve our customer's issues. 

Tips for contacting us

To help speed up our response, please consider the following tips when reaching out:

  • Check out our Knowledge Base - We recommend doing a quick search through our support articles before reaching out. These articles are available 24/7 and include detailed information and step-by-step instructions that may answer your question.
  • Log into your Interseller account - If you're having trouble logging in, check out our guides here for more troubleshooting steps.
  • Be specific - This really helps our Support team understand what you're experiencing! The more details you include about the sequence, contact, or feature you have questions about, the quicker we can jump in to help.
  • Include visuals - If you're seeing an error, a formatting issue, or something else, feel free to include a screenshot, video, or file in your message so that we can get an idea of what you're seeing.
  • Integration trouble - If you're experiencing an issue with one of our integrations, please let us know which integration you're using and what you're seeing from the integration's end.
  • Not sure where to start? - We have a guide on how to get started with Interseller that may help!
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