Self Service Model FaQ

Please note that Interseller will fully transition to a self-service support model by the end of 2024. This means we will no longer offer a dedicated Support team.

What does Self-Service mean? 

Customers can continue using the Interseller product as it currently exists; however, a dedicated Customer Service team will no longer be available, and minor bugs will not be addressed. 

How do I get help with a feature that is not working properly?

We recommend referring to the troubleshooting steps outlined in our Help Center at help.interseller.io. These resources provide detailed guidance on the tool’s capabilities and potential solutions. While our team will continue to monitor for major outages, please note that minor issues reported will not be addressed.

Is Interseller ending? 

Although we are moving to a self-service model, we do not have plans to end Interseller in the near future. 

Will you be reducing the cost with the reduction in service? 

The standard subscription will remain $200/seat. Our team does not have the ability to offer discounts or custom contracts. 

How can I cancel? 

You can learn how to cancel here. For any contractual issues that cannot be addressed via self service please email billing@interseller.io.