Understanding the "booked" status

Learn how a contact gets marked as "booked" in Interseller.

The " booked" status is similar to the replied status where the contact is taken out of the email sequence and will no longer receive follow-ups from Interseller. 

Using Google, Outlook 365, and Microsoft Exchange Calendar

Contacts are brought into the "booked" state when you add them as an invitee to any calendar event in your Google Calendar, Outlook Calendar or Microsoft Exchange Calendar.

The contact can also be listed as "booked" when they create an event on your calendar instead of you inviting them to an event on your calendar. However, the invitee's email address must match the email listed in the sequence so if the invitee uses a different address, the "booked" status won't sync in Interseller. Contacts will also be marked as "booked" if they have any booked meetings from your teammate's sequences

Note: The contact must be listed as the invitee or it won't be tracked properly.

To enable Calendar Tracking, follow these steps:

  1. Go into your Account Settings.
  2. Click the Tracking tab.
  3. Toggle Calendar Tracking on.

Manually set a contact's status to "booked"

If you use Calendly or a calendar invite service other than Google, Microsoft or Outlook, the "booked" status will not automatically sync to Interseller. Instead you will need to manually change someone's status by clicking the contact's status in the email sequence.

Once you click their status, you will see the option for "Set Booked":

Note: If you're using a service like Calendly, you may need to upgrade in order to add the invitee properly.

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