Chrome extension troubleshooting guide

Learn how to troubleshoot common issues with the Interseller Chrome Extension.

Restart your browser

Restarting your browser may help with some issues between websites and Chrome. A good restart can help clears things up!

Reinstall the Chrome extension

Your browser may not have updated our Chrome extension properly so you can try reinstalling the extension by following the steps below:

1. Go to manage your extensions here: chrome://extensions
2. Find the Interseller extension and click Remove.
3. Go to the Chrome Extension store and reinstall Interseller here by clicking Add to Chrome.

Are you logged into Interseller?

Logging out and back into your Interseller account can help resolve issues with our web app and Chrome extension.

You can log out by clicking the avatar in the upper right corner of your account and selecting Logout.

Do you have an active seat on your team?

Users are required to have an assigned active seat on a team in order to source contacts with the Chrome Extension. If you're not seeing the option to use email lookups or are having issues with the extension, you may not have an assigned seat.

You can check your Team page to confirm with a checkmark next to your name. If you don't have a seat assigned to you, please reach out to your Account Owner to help.

Did you install a new Chrome extension recently?

If so, sometimes extensions don't play nice with ours and it tends to interfere with what we do.

Go to your extensions by visiting chrome://extensions and disable the extensions that you installed recently.

Afterwards, give your browser a good hard refresh and see if that works.

Does the Chrome extension show you constantly logged out?

Our extension requires that you have third-party cookies enabled in order to work. This allows us to communicate with our servers while browsing other websites.

To check if its enabled or disabled, visit your Chrome Cookie settings: chrome://settings/content/cookies.

From there, ensure Block third-party cookies is disabled.

Pin the extension

If you're not seeing the Interseller button in your browser's toolbar, you may need to pin the extension so you can access it at all times.

Follow these steps to pin the extension:

1. Click the puzzle icon in your browser's toolbar.
2. Find the Interseller extension and click the pin icon. 
3. You will now see the Interseller bear icon in the menu.

Diagnosing the problem

If the steps above don't help, please follow the steps below to help diagnose the issue:

1. Open the Interseller Chrome extension.
2. Right click anywhere in the Chrome extension window, click Inspect Element.
3. When the the section appears, click the Console tab.
4. Take a screenshot of the errors and code you see in the Console panel.
5. Reach out to our Technical Support team with the screenshot and more details about what you're experiencing.