Report incorrect contact data

Learn how to report incorrect email addresses produced by Interseller's lookup tool.


Report an incorrect email address from the Chrome extension

If an incorrect email address is found through the Chrome extension, you can report it directly from the pop-up window by following these steps:

  1. Click the down arrow button in the upper right corner of the extension window.
  2. Select Report incorrect email address from the drop-down menu.
  3. Once the report has been submitted, you'll see a Report submitted message letting you know the report has been sent to our team.

Note: This option will only display in the Chrome extension during individual email lookups. Incorrect email addresses added in bulk will need to be reported from the sequence.


Report an incorrect email address from a sequence

You can also report an incorrect email address once a contact has been added to a sequence by following these steps:

  1. Click the ... button next to the contact's name.
  2. Select Report Incorrect Email from the drop-down menu. 
  3. Click the Report button in the pop-up window to confirm.

Note: This option will only appear in a sequence if the contact was added from the Chrome Extension or through our CSV import process

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