Reinstate unsubscribed contacts

Learn how to reinstate unsubscribed contacts.


Unsubscribed contacts can be reinstated by a Manager or Owner on the team. 

To reinstate a contact, follow these steps:

  1. Navigate to your Data Settings and select the Contacts section
  2. From there, add the contact's email address into the field and click Resubscribe.
  3. In the pop-up window, click Confirm.

Once the contacts have been reinstated, they will immediately be put in a  Paused Indefinitely state to prevent emails from going out to them. You can hover over the contact's status to see that they have been paused after being reinstated.

To start emailing the contact again, you can set the contacts to resume email sending when you are ready.

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