Understanding email lookup credits

In this guide:

Email lookup credits only apply to emails that you find through our Chrome extension or via CSV import. We've outlined some facts below on how lookups work, when they apply towards your monthly limit and how to purchase additional credits.

How lookup credits work

  • Lookup credits are shared among teammates. For example, if you have 5 users and 250 lookups per seat, your team has a total of 1,250 lookups.
  • Additional lookup credits are sold in batches of 250. See the steps below on how to purchase more.
  • Lookup credits reset on you subscription renewal date. Please note that unused lookups cannot be rolled over to the next billing period.
  • If an email is found via the Chrome extension, a lookup credit will be charged even if that contact is not added to a sequence.
  • There is no additional cost for sending emails since this is included in every Interseller subscription

When lookup credits count towards your balance

  • Lookups are charged per request, not by the number of emails we find. For example, if you see two emails listed for one contact, we will only use one lookup credit.
  • There's a maximum of 1 lookup credit per contact, which will apply to either their personal or work email.
  • When an email is found through the Chrome extension or during a CSV lookup, a lookup credit will be charged.
  • If you lookup a personal and work email for the same contact, this will count as 2 lookup credits.
  • If you lookup the same contact within different billing periods (for either work or personal emails), this will count as a lookup credit.

When lookup credits do not count towards your balance

  • Interseller cannot find an email
  • Contacts are marked as invalid (indicated by a red X in your sequence) after being found through our Chrome Extension or via CSV import. These lookups are automatically credited back.
  • When the Chrome extension setting is set to "None - use only what's available on the page".
  • The contact is being searched for within the same billing period as they were previously searched in (applies to work emails and personal emails)
  • An email address is identified on a contact's LinkedIn profile and matches the current email lookup preference. (Please note: For LinkedIn Recruiter and SalesNavigator users, the contact's email must be available in the Summary section. If the contact's email is added to the contact section or is available anywhere else on their profile, a lookup credit will be charged.)
  • An email address is found in an existing sequence or teammate's sequence and matches the current email lookup preference

Check your lookup balance

Each user can check the team's lookup balance from the Billing panel. You can also hover each section of the lookup balance chart to see how many lookups each user has used.

Purchase additional lookup credits

Account Owners can purchase additional lookup credits by navigating to the Billing panel and clicking Add Lookups.

Additional credits are sold in batches of 250 and the cost depends on your current plan:

  • Legacy plans (no longer available): $25 per batch
  • Standard plan: $50 per batch

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