Using Interseller with Copper

Important Note: We have discontinued technical support for all Interseller integrations. Moving forward, users are welcome to continue using these integrations at their own discretion but our Technical Support team will no longer provide assistance or guarantee compatibility with future updates.

For general troubleshooting suggestions, please refer to the guide below or visit our Help Center.

Interseller's integration with Copper allows you to automatically sync contacts into Copper whenever they're added to a sequence on Interseller.

Connecting to Copper

To connect the integration, head to the Integrations page and select Copper. You'll then be prompted to enter in your Copper email and the API Key. You can generate an API Key within your Copper account settings.

Adjusting the default sync settings

After Copper is connected to Interseller, you can choose to sync contacts as a "Lead" or "Contact". You can choose how all contacts sync over from Interseller to Copper by selecting one of the following sync options:

  1. Off - Contacts will not sync over to Copper
  2. Sync contacts when added to a sequence - Contacts will sync over to Copper when they are added to a sequence
  3. Sync contacts only when they reply back - Contacts will only sync over to Copper when they reply to a sequence

Adjusting the sync setting per sequence

You can override the default sync setting for each individual sequence. To adjust this setting for each sequence, open up the sequence's settings and select the sync option from the drop-down menu in the "Sync As" section.

It's important to select whether contacts sync as a "Lead" or "Contact" in the sequence first since this can't be re-synced if contacts are added first and then a sync option is selected for the sequence at a later time.

Disable syncing sequences to Copper

You can also disable syncing individual sequences over to Copper by toggling off the "Sync to Copper" feature in the "Syncing" tab within the sequence's settings.

If you do not want contacts to sync over to Copper, you will need to make sure this setting is enabled first before adding contacts into the sequence.

Resync contacts to Copper

If contacts have been added before Copper was connected, contacts can be backfilled later through the  "Resync to Copper" feature. You can resync contacts to Copper individually or in bulk.

Note: The "Resync to Copper" feature does not update contacts who have already synced over to Copper. This feature will only sync contacts who have not yet synced over to Copper.

Enable/disable deduplication for Copper

You can toggle on the "Deduplication" setting for Copper to be warned if a contact already exists in Copper. This will mark the contact with the error "Exists in Copper" if we find the same email address already exists in Copper prior to being added into Interseller.

If deduplication is turned off, then we will not warn you if the contact already exists in Copper.

Below are two common scenarios of when a new contact record will be created and when it won't be created when the contact has synced over to the integration:

  • If the same email address exists in both Copper and Interseller, a duplicate contact record will not be created in Copper.
  • If there are two different email addresses for the same contact (one in Copper and one in Interseller), a second contact record will be created with the second email address when they sync over from Interseller to Copper.

Custom Field Mapping

You can also customize how the field mapping from Interseller syncs over to Copper. These settings are an advanced feature so we only recommend customizing them if you're familiar with setting this up. If you need any assistance with setting up the custom field mapping, we recommend reaching out to a member of our support team.

If you see any integration errors regarding custom field mapping, feel free to get in touch with our team and they can help you out further.

Note: If a contact has synced over to Copper and the custom field mapping has been later updated on Interseller, it won't re-sync the contact over to Copper with the updated custom field mapping. It will only apply to new contacts added after the update.

Common Errors

"Copper feature disabled" error

This error occurs when a specific Interseller sync type is disabled within a user's Copper account. If the type of contact isn't available in Copper for Interseller to sync to, our system will display the Copper error to prevent us from syncing the contacts as the wrong type.

To confirm which sync type you're using, head to your Sequence or Integration Settings and view the Sync As drop-down menu.

To enable the sync type in your Copper account, we recommend referring to Copper's help article here. If you run into any trouble in your Copper account, please reach out to their support team for further assistance.

Once that's done, open the Interseller sequence to clear the Copper errors.

To clear contact errors in bulk, follow these steps:

  1. Check the Select All checkbox to select all contacts.
  2. Click the ... icon to open the drop-down menu. 
  3. Select Clear Errors from the drop-down menu. 
  4. In the Clear Contact Errors pop-up, select the Copper Error checkbox.
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