Using Interseller with JobAdder

Important Note: We have discontinued technical support for all Interseller integrations. Moving forward, users are welcome to continue using these integrations at their own discretion but our Technical Support team will no longer provide assistance or guarantee compatibility with future updates.

For general troubleshooting suggestions, please refer to the guide below or visit our Help Center.

Our integration with recruiting and staffing software JobAdder lets you automatically sync contacts and email activity into JobAdder whenever they're added to a sequence on Interseller. 

Connecting to JobAdder

To connect Interseller to JobAdder, you can visit the Integrations page and select JobAdder from the list. You will need to log into your JobAdder account and grant Interseller permission to access your JobAdder data.

If you're part of a team and want to have the team connect JobAdder to their Interseller accounts, you'll need to ensure that the JobAdder admin has the feature "Grant API access to integration partners". You can find this setting by navigating to Admin > General > Users.


Adjusting the sync settings

Once you've connected JobAdder to Interseller, you can choose to sync contacts as a "Candidate" or "Contact". You can choose how all contacts sync over from Interseller to JobAdder by selecting one of the following sync options:

  1. Off - Contacts will not sync over to JobAdder
  2. Sync contacts when added to a sequence - Contacts will sync over to JobAdder when they are added to a sequence
  3. Sync contacts only when they reply back - Contacts will only sync over to JobAdder when they reply to a sequence

Cloning integration settings to teammates

Owners and Managers have the option to clone their integration settings to teammates currently connected to JobAdder, whether or not they are part of a Group.

Using this option will clone all of the settings available with the JobAdder integration as there is not an option to select specific settings to copy over.

Note: This does not apply to teammates that are connected to a different integration or do not have an integration set up within their account.

Adjusting the sync setting per sequence

You can override the default sync setting for each individual sequence. To adjust this setting for each sequence, open up the sequence's settings and select the sync option from the drop-down menu in the "Sync As" section.

It's important to select whether contacts sync as a "Candidate" or "Contact" in the sequence first since this can't be re-synced if contacts are added first and then a sync option is selected for the sequence at a later time.

Disable syncing sequences to JobAdder

You can also disable syncing individual sequences over to JobAdder by toggling off the "Sync to JobAdder" feature in the "Syncing" tab within the sequence's settings.

If you do not want contacts to sync over to JobAdder, you will need to make sure this setting is enabled first before adding contacts into the sequence.

Resync contacts to JobAdder

If contacts have been added before JobAdder was connected, contacts and email activity can be backfilled later through the  "Resync to JobAdder" feature. You can resync contacts to JobAdder individually or in bulk.

Note: The "Resync to JobAdder" feature does not update contacts who have already synced over to JobAdder. This feature will only sync contacts who have not yet synced over to JobAdder.

Enable/disable deduplication for JobAdder

You can toggle on the "Deduplication" setting for JobAdder to be warned if a contact already exists in JobAdder. This will mark the contact with the error "Exists in JobAdder" if we find the same email address already exists in JobAdder prior to being added into Interseller.

If deduplication is turned off, then we will not warn you if the contact already exists in JobAdder.

Below are two common scenarios of when a new contact record will be created and when it won't be created when the contact has synced over to JobAdder:

  • If the same email address exists in both JobAdder and Interseller, a duplicate contact record will not be created in JobAdder.
  • If there are two different email addresses for the same contact (one in JobAdder and one in Interseller), a second contact record will be created with the second email address when they sync over from Interseller to JobAdder.

Changing the default job sync at the account level

You can set the default job posting that all contacts across all sequences are synced to at the account level by adjusting the "Job" sync setting.

We recommend leaving this blank if you're syncing contacts to specific jobs for each sequence.

Changing the job sync for each sequence

You can override the default job by adjusting this setting for each individual sequence.

To adjust the job setting, open up the sequence's settings, click on the "Syncing" tab, and select the specific job for contacts to sync over to within JobAdder.

Be sure to  select the correct job first as contacts cannot be re-synced if they were added first and then a job is selected for the sequence at a later time.

You can also add the same contact into multiple sequences with a different job. A single contact record will be created within JobAdder when they sync over while being assigned to multiple jobs.

Email Activity Tracking

You can sync the email activity for contacts over to JobAdder when you toggle on the "Activity Tracking" setting.

We recommend setting up the integration first before emailing contacts since email activity cannot be backfilled if contacts were messaged before JobAdder was connected.

Note: Any email activity for contacts added to Interseller before JobAdder was connected won't sync over and cannot be backfilled. 

Custom Field Mapping

You can also customize how the field mapping from Interseller syncs over to JobAdder. You can also adjust the field mapping if you'd like to customize additional fields to map over to JobAdder. Interseller can also sync over the following activity fields once this is set up within the integration settings on Interseller:

  • Sequence Title - The name of the sequence the contact was messaged from
  • Bounced - If a contact's message bounced
  • Unsubscribed - If a contact has unsubscribed from a sequence
  • First messaged at - When a contact was first messaged
  • Last messaged at - When a contact was last messaged
  • Responded at - When a contact was responded to a sequence

These settings are an advanced feature so we only recommend customizing them if you're familiar with setting this up. If you need any assistance with setting up the custom field mapping, we recommend reaching out to a member of our support team.

If you see any integration errors regarding custom field mapping, feel free to get in touch with our team and they can help you out further.

Note: If a contact has synced over to JobAdder and the custom field mapping has been later updated on Interseller, it won't re-sync the contact over to JobAdder with the updated custom field mapping. It will only apply to new contacts added after the update.

Advance contact statuses within JobAdder

Interseller can sync  "Messaged" and "Replied" contact statuses in JobAdder. 

In order for a contact's status to advance to "Messaged" or "Replied" within JobAdder, the statuses must be named "Messaged" and "Replied" within JobAdder. If the statuses are not named "Messaged" and "Replied" within JobAdder, then Interseller will not be able to update the contact statuses.

The "Messaged" and "Replied" statuses will need to be manually added in JobAdder by navigating to Account > Admin > Jobs > Status. You can also use this direct link to visit the Jobs - Status page within JobAdder: https://jobadder.com/admin/joborder/status.

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