When you first add contacts, they will have one of these three states:

  • Good: Indicated by a blue checkmark which means we verified that there is an inbox at the given email address and will be delivered properly to the right person
  • Risky: Indicated by a yellow warning symbol which means that there is an inbox there, but a possibility that you might not actually be reaching the right person
  • Invalid: Indicated by a red "x" which means that we can guarantee emails sent to that email address will bounce

We generally advise that good and risky contacts are safe to message whereas invalid contacts should not be messaged. The less bounces you have, the greater probability your emails will not be marked as spam.

After we send the first email out, your contact can be in the following states:

  • Messaged: We sent an email out and verified deliverability but nothing else has happened yet
  • Viewed: The contact has viewed your email
  • Clicked: The contact viewed your email and visited your website
  • Bounced: The email that we sent has bounced and no more emails will be sent
  • Replied: The contact has replied back to you and no more emails will be sent
  • Booked: You scheduled something in your calendar with that contact
  • Paused: The contact is out of office and not reading emails; all future messages have been paused until they return. Our system can detect when their return date is mentioned in their out of office reply. If there's no return date, then we'll automatically pause it for a week. 

If you're doing any lookups or bulk lookups, you'll also get these additional states along with the above contact states:

  • Exists: We have previous intelligence about that email address and we're positive that emails will be delivered properly.
  • Guess: The company's email server employs an anti-spam technique which doesn't allow email verification. Therefore, we made a best guess on the email address based on what we know about the company's website.
  • No Domains: We weren't able to get the company's website either because it wasn't provided to us or the company's name isn't well known.
  • Email Not Found: We ran our validation techniques but couldn't find an email address for that individual.
  • MX Greylist & Accept All: Just like guess, the company's email server uses an anti-spam technique, but in this case we didn't have enough intelligence to make a guess.
  • All other states means something failed on our end because we couldn't cover a specific email server case. Please contact us if you really need that person's email address.

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