Patience my friend! Our system is designed to send emails out over time and run safety checks for each and every email it sends. Generally speaking, emails will start to send out within 10-15 minutes after launching your campaign.

Below are also some common issues you may want to review too:

Check to make sure your contacts don't have any errors on them

When looking at a sequence, click the "Needs Attention"' stat filter to see which contacts have errors on them. Errors need to be resolved before emails are sent out, its our way of preventing mistakes!

To clear errors, click the contact's status and you'll see the "Clear Error" option.

Check for contacts that require email personalization

If contacts in a sequence require personalization, this will prevent them from being messaged until their email has been personalized. 

You can click on the contact's status to customize their message in the Preview tab.

To remove personalization from the sequence, select the email step and click "Change" in the Steps tab. 

In the pop-up window, toggle off the "Require Personalized Message" option and click save twice, once for the pop-up and then for that email step to save the changes. 

Check the email step schedule and email schedule settings

Emails might not go out if the email step or schedule settings aren't set up correctly. 

Email Step Scheduling
For instance if you just added a contact today and also want to send them the first email today, you'll want to make sure the first email step is set to "0" for days to wait. Setting this number to "0" will prompt the first step to send out within 10 minutes of the contact being added. 

Be sure to click save twice, once in the pop-up window and for the step itself to save the changes. 

Email schedule settings
If you want emails to send out on specific days and times, you'll want to make sure this is reflected in your email schedule settings

For example, if you launched a sequence on Monday, but Monday isn't included in your email schedule, it won't send any emails out that day. 

Email sending limits are reached

Emails may not send out if you reached your Interseller volume limits or if your email provider throttles your email account. 

Reaching Interseller Volume Limits
If your Interseller volume limits are reached, you'll see a message appear under the sequence title highlighting this and also mentioning when the emails will resume sending again. You can adjust your volume limits if you want to send out more emails instead of waiting for them to send out later. 

Email provider throttling your email account
Your email provider can also throttle your email account if you've reached their daily volume limits. You'll usually know if your email provider is throttling your account when you see the message "Paused due to limits of your email account" under your sequences in the Sequence dashboard.

They might also throttle your email account temporarily if there's too many bounced emails being sent within a short period of time. 

Uploading a large set of contacts can take some time before emails get sent out

It takes some time for our system to validate each and every contact you've added. Usually uploading over a thousand contacts can cause a bit of a delay. Therefore, sending emails may be slightly delayed until we can validate those email addresses.

Editing and/or launching your sequence will add a delay to sending

Our system adds a 10 minute buffer to allow you to continue editing and modifying your sequence so it doesn't start sending emails while you're making changes to it.

If you'd like to learn more about how we send and schedule emails out, check out this help article.

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