Assigning contacts with a reply type

In this guide:

Reply types

You can select a reply type to categorize each of your contact replies to get a better idea of how contacts respond to you. This is a great way to keep your contact lists up-to-date. 

You can choose how a contact responds to you from the following options: 

  • Email - If a contact has responded to you through email
  • LinkedIn - If a contact has responded to you through LinkedIn
  • Phone Call - If a contact has responded to you through a phone call
  • Text Message - If a contact has responded to you through text message
Note:  Please reach out to our Support team to enable this feature. 

Assigning a reply type to contact replies

To assign a reply type for contact replies, follow these steps: 

  1. Click on the contact's status to open the drop-down menu.
  2. Select Set Replied from the menu. 
  3. In the Set Replied pop-up, select a reply type that best matches the contact reply. You can always change the reply type by clicking on the contact's status again.
  4. After selecting a reply type, click Set Replied to save.
Pro-tIp: If you are using Gmail, you can open the contact's reply from your sequence by selecting Open in Gmail. This option will take you directly to the email thread in your inbox.

If the contact's status is already set to Replied, you'll need to click on the contact's status and select Remove Reply and then manually set their status to Set Replied to select a reply type for them. 

Note: When the reply type is assigned to contact replies, exporting CSV files will include the reply type in the file. 

Assigning a reply type to Bounced contacts

If a contact bounces in your sequence and you receive a reply from them outside of Interseller, you can assign a reply type by following the steps below: 

  1. Click the contact's Bounced status in the sequence.
  2. Select Set Replied
  3. In the pop-up window, choose the reply type that best matches the reply from the drop-down menu.
  4. Click Set Replied.

Did this article answer your question? Thank you for your feedback! There was a problem submitting your feedback. Please try again later.